Mediafy Studio

Privacy Policy

Last updated: November 8, 2026

Mediafy Studio (mediafystudio.com) is run by Autana Solutions ("we", "us"), based in Burnaby, British Columbia, Canada. This policy explains what we collect when you visit the site or use the studio, and what we do with it.

The short version

Your account

When you sign in with Google, Google tells us your email address, and we use it to identify your account. We don't receive your Google password. We keep your credit balance, a history of credit top-ups and charges, and when you last used the studio. Our team gets a notification when a new account is created.

In the iPhone app you can also sign in with Apple. Apple tells us your email address the first time, or a private relay address if you choose Hide My Email, and a random Apple user ID that keeps you signed in to the same account. We don't receive your Apple ID password.

What you create

We store your prompts, saved prompts, characters, uploaded images, videos and audio, and the media you generate so they appear in your account. To run a generation, we send the prompt and attached files to the provider that hosts the model you picked (for example fal.ai, EvoLink or Segmind). AI writing helpers such as Enhance and Chat send your text to Anthropic. These providers process the request under their own terms and privacy policies. Don't upload photos of people unless you have their permission.

3D Tools

The 3D printing tools at mediafystudio.com/3d are open without an account. Photo Layers, Dual View and QC run in your browser, and the files you open in them never reach us. The tools that run on our server receive what you upload: 3MF projects (U1 3MF Converter, deleted after a few minutes), photos of tools (Gridfinity Inserts, kept in your saved library until you delete them; an x3d_anon cookie with a random ID keeps that library yours without an account), foot scans (Scan to Shoe, deleted after 30 days) and photos or descriptions (Photo to Figurine and 3D Object, deleted after 30 days, or at once with Delete). Photo to Figurine and 3D Object use your Mediafy Studio account and credits: they set an x3d sign-in cookie and an x3d_who cookie that shows your email in the 3D Tools bar, and they send your photos and description to the AI providers that make the picture and the 3D model. Only upload photos you have the right to use.

Payments

Credit packs are paid through Square. You enter your card details in Square's payment form, and we never see or store your full card number. We keep the amount, the date and the number of credits added.

In the iPhone app, credit packs are bought through Apple's App Store. Apple handles the payment and sends us a signed record of the purchase (the product, its transaction ID and date), which we use to add your credits once. We never see your payment details.

The iPhone app

The Mediafy Studio iPhone app does not track you. It contains no advertising, no Meta Pixel and no analytics, and accounts created in the app are never reported to Meta or any ad network. The app only reaches your photo library when you choose a photo to attach, or when you tap Save to store a result in Photos. You can delete your account at any time in the app under Account → Delete account: this cancels any plan, removes your credits and signs you out on every device.

Cookies and advertising

We use a sign-in cookie to keep you logged in, and your browser stores your light or dark theme choice.

Our pages use the Meta Pixel, a script and cookie from Meta Platforms, to measure and improve our ads on Facebook and Instagram. It tells Meta which pages a browser viewed and when an account is created. When you create an account, our server also sends Meta a "registration" event with your email address in hashed (scrambled) form, along with your IP address, browser type and Meta's ad-click cookies. Meta uses this to match the sign-up to an ad. We don't send Meta your prompts, uploads or generated media. You can block the pixel with your browser's tracking or cookie settings, and you can manage ad preferences in your Facebook or Instagram settings.

We measure how our pages are used with our own first-party script. It sets an ms_vid cookie with a random ID and records which pages and studio screens are opened, how long they are actively on screen, how far a page is scrolled, the labels of the buttons and links that are clicked, the referring site, ad campaign tags, and the device type. It never records what you type. Once you sign in, that browser's earlier visits are linked to your account, and we also note what you run in the studio (for example "generated a video"). Only our team sees this data, we use it to improve the site and our ads, and we delete it after 180 days.

We also use Google Analytics, a service from Google, to count visits and see which pages and sources work. It sets Google Analytics cookies and sends Google the pages viewed, the device and browser type, an approximate location derived from the IP address, and when an account is created. It never receives your email address, prompts or uploads. You can opt out with Google's browser add-on.

Our web server keeps standard technical logs (such as IP address, browser type and the pages requested) for security and troubleshooting.

How long we keep it

We keep your account data and creations while your account is open. If you ask us to delete your account, we delete your account data and stored creations, except for payment records we have to keep for tax and accounting.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to close your account, by writing to hello@mediafystudio.com. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act.

Changes

If we change this policy, we'll update the date at the top of this page.